Fees & Charges

Updated as of January 1, 2017

In addition to the fees set out in your terms of service details or on frontline.ca, you may be subject to some of the following account or service fees or charges. All fees and charges are subject to change and applicable taxes, and are per occurrence unless otherwise specified by FRONTLINE. Additional fees not set out below may apply depending on the service ordered and your service address. You will be notified of any such additional fees prior to being charged. Fees may be lower or waived in certain cases or where required by law.

Fees & Charges Amount Description
Installation Charge $89.95 Charged when a FRONTLINE technician installs FRONTLINE services. If the charge is waived in a promotion, the client is required to keep the service for at least three (3) months. Cancellation before three (3) months will automatically add the installation charge to the final invoice.
Fibre Optic Cable Extension Charge $89.95 Charged when a FRONTLINE technician extends Fibre Optic Cable within a client’s suite.
Ethernet Cable Extension Charge $49.95 Charged when a FRONTLINE technician extends FRONTLINE Ethernet Cables within a suite.
Telephone Jack Installation Charge $49.95 Charged when a FRONTLINE technician installs more than 2 telephone jacks, per each additional jack. Also when a current client needs phone installation after moving to a new suite in the same building or another building serviced by FRONTLINE.
Third Party Support Fee $49.95 Charged when a client requests support for personal third-party equipment. Third party equipment is equipment that has not been provided by FRONTLINE.
Missed Appointment Fee $49.95 Charged when a client is not home at the time of installation or cancels an installation appointment on less than 24 hours notice
Late Payment Charge 2%/mo.
24%/yr.
If payment is not received by FRONTLINE on the payment due date, you will be charged interest from the date of your bill on the balance owing calculated and compounded monthly from the bill date.
Huawei HG8245H Optical Network Terminal (ONT) $104.95 Purchase price of one (1) Huawei HG8245H Optical Network Terminal (ONT) Modem.
Huawei HG8546M Optical Network Terminal (ONT) Modem $94.95 Purchase price of one (1) Huawei HG8546M Optical Network Terminal (ONT) Modem.
SmartRG SR505N Digital Subscriber Line (DSL) Modem $104.95 Purchase price of one (1) SmartRG SR505N Digital Subscriber Line (DSL) Modem.
FRONTLINE Set-Top Box (STB) $85.00 Purchase price of one (1) FRONTLINE Set-Top Box.
FRONTLINE FB-WR1750AC v1.0 Router $99.95 Purchase price of one (1) FRONTLINE FB-WR1750AC v1.0 Router .
TOTO Link A2004NS v1.1 Router $49.95 Purchase price of one (1) TOTO Link A2004NS v1.1 Router.
Additional Remote Control $24.95 Purchase price of one (1) Remote Control.
Rental Fee – Modem $6.00/mo. Monthly rental fee for one (1) Optical Network Terminal (ONT) or one (1) Digital Subscriber Line (DSL) modem.
Rental Fee – Set-Top Box $6.00/mo. Monthly rental fee for one (1) FRONTLINE Set-Top Box.
Rental Fee – Router $6.00/mo. Monthly rental fee for one (1) FRONTLINE Router.
Restoral Fee/Account Processing Fee $75.00 Charged when any services are restored after being suspended or terminated for non-payment.
Paper Bill Green Fee $15.00 Charged when a client requests a printed paper bill.
Temporary Suspension Fee $10.00 Charged as monthly service maintenance when a client requests temporary service suspension for a period (minimum a month).
Equipment Pick Up Fee $49.95 Charged when a client opts for a professional disconnection service and equipment pick up after the cancellation of FRONTLINE services.
Contract Cancellation $100.00 Charged after the initial 15-day guarantee period when a one-year contract is canceled before the end date.
Disconnection/Delinquency Fee $75.00 Charged when any services are suspended or terminated for non-payment or late payment.
Phone Porting – Date Change $50.00 Clients may change the date of Phone Porting one time and 48 hours (2 business days) in advance. A Date Change fee is applied for second Date Change or for a short notice Date Change.
Phone Porting – Cancellation $50.00 Clients may cancel their Phone Porting up to 48 hours (2 business days) in advance. A Cancellation fee is applied for cancellations outside of this window.
Billable Service Charge $89.95 Charged when FRONTLINE sends a technician to assist a client in doing something that is beyond our SLA.
Non-Return of Equipment – Huawei HG8245H ONT Modem $104.95 Charged for each rented Huawei HG8245H ONT Modem that has not been returned within 30 days of cancellation of services.
Non-Return of Equipment – Huawei HG8546M ONT Modem $94.95 Charged for each rented Huawei HG8546M ONT Modem that has not been returned within 30 days of cancellation of services.
Non-Return of Equipment – SmartRG SR505N DSL Modem $104.95 Charged for each rented SmartRG SR505N DSL Modem that has not been returned within 30 days of cancellation of services.
Non-Return of Equipment – TOTO Link A2004NS Router $49.95 Charged for each rented TOTO Link A2004NS Router that has not been returned within 30 days of cancellation of services.
Non-Return of Equipment – FRONTLINE FB-WR1750AC Router $99.95 Charged for each rented FRONTLINE FB-WR1750AC Router that has not been returned within 30 days of cancellation of services.
Non-Return of Equipment – Set-Top Box (STB) $85.00 Charged for each rented FRONTLINE Set-Top Box that has not been returned within 30 days of cancellation of services.
Declined Payment & NSF Fee $10.00 Charged in each instance payment is declined for non-sufficient funds.