Fees & Charges

Updated as of January 1, 2017

In addition to the fees set out in your terms of service details or on frontline.ca, you may be subject to some of the following account or service fees or charges. All fees and charges are subject to change and applicable taxes, and are per occurrence unless otherwise specified by FRONTLINE. Additional fees not set out below may apply depending on the service ordered and your service address. You will be notified of any such additional fees prior to being charged. Fees may be lower or waived in certain cases or where required by law.

Fees & Charges Amount Description
Installation Charge $89.95 Charged when a technician installs FRONTLINE services.
Fibre Optic Cable Extention Charge $89.95 Charged when a technician extends Fibre Optic Cable within a suite.
Ethernet Cable Extention Charge $44.95 Charged when a technician extends Ethernet Cables within a suite.
Telephone Jack Installation Charge $49.95 Charged when a technician installs more than 2 telephone jacks, per each additional jack.
Third Party Support Fee $44.95 Charged when a client requests support for personal third party equipment. Third party equipment is equipment that has not been provided by FRONTLINE.
Missed Appointment Fee $89.95 Charged when a client is not home at the time of installation or cancels an installation appointment on less than 24 hours notice
Late Payment Charge 2%/mo.
24%/yr.
If payment is not received by FRONTLINE on the payment due date, you will be charged interest from the date of your bill on the balance owing calculated and compounded monthly from the bill date.
Non-Return of Equipment Fee – Modem $105 Charged for each rented ONT/DSL Modem that has not been returned.
Non-Return of Equipment Fee – Set-Top Box $85 Charged for each rented FRONTLINE Set-Top Box that has not been returned.
Optical Network Terminal (ONT) Modem $105 Purchase price of one (1) Optical Network Terminal (ONT) Modem.
Digital Subscriber Line (DSL) Modem $105 Purchase price of one (1) Digital Subscriber Line (DSL) Modem.
FRONTLINE Set-Top Box (STB) $85 Purchase price of one (1) FRONTLINE Set-Top Box.
Additional Remote Control v1.0/v1.5 $14.95 Purchase price of one (1) Remote Control v1.0 or v1.5.
Additional Remote Control v2.0 $24.95 Purchase price of one (1) Remote Control v2.0.
Rental Fee – Modem $6.00/mo. Monthly charge for one (1) Optical Network Terminal (ONT) or one (1) Digital Subscriber Line (DSL) modem.
Rental Fee – Set-Top Box $6.00/mo. Monthly charge for one (1) FRONTLINE Set-Top Box.
Disconnection Fee $75.00 Charged when any services are suspended or terminated for non-payment.
Restoral Fee/Account Processing Fee $75.00 Charged when any services are restored after being suspended or terminated for non-payment.
Paper Bill Green Charge $15.00 Charged when a client requests a printed paper bill.
Returned Payment $25.00 Charged when a pre-authorized credit card payment cannot be processed either due to an insufficient credit limit, a closed account, incorrect or outdated account information, or an improperly requested chargeback.
Phone Porting – Date Change $50.00 Clients may change the date of Phone Porting one time and 48 hours (2 business days) in advance. A Date Change fee is applied for second Date Change or for a short notice Date Change.
Phone Porting – Cancellation $50.00 Clients may cancel their Phone Porting up to 48 hours (2 business days) in advance. A Cancellation fee is applied for cancellations outside of this window.