Fees & Charges

Updated as of January 1, 2017

In addition to the fees set out in your terms of service details or on frontline.ca, you may be subject to some of the following account or service fees or charges. All fees and charges are subject to change and applicable taxes, and are per occurrence unless otherwise specified by FRONTLINE. Additional fees not set out below may apply depending on the service ordered and your service address. You will be notified of any such additional fees prior to being charged. Fees may be lower or waived in certain cases or where required by law.

Fees & Charges Amount Description
Installation Charge $89.95 Charged when a technician installs FRONTLINE services.
Fibre Optic Cable Extention Charge $89.95 Charged when a technician extends Fibre Optic Cable within a suite.
Ethernet Cable Extention Charge $44.95 Charged when a technician extends Ethernet Cables within a suite.
Telephone Jack Installation Charge $49.95 per jack Charged when a technician installs more than 2 telephone jacks, per jack.
Third Party Support Fee $44.95 Charged when a customer requests support for third party equipment. Third party equipment is equipment that has not been provided by FRONTLINE.
Missed Appointment Fee $89.95 Charged when a customer is not home at time of installation/cancels an installation appointment on less than 24 hours notice
Abandoned Porting Fee $25.00 Charged if customer cancels home phone service prior to activation but once porting process has started
Late Payment Charge 2% per month
24% per year
If payment is not received by FRONTLINE on the payment due date, you will be charged interest from the date of your bill on the balance owing calculated and compounded monthly from the bill date.
Non-Return of Equipment Fee – Modem $105.00/modem Charged if you do not return your modem when required (rentals only).
Non-Return of Equipment Fee – Set-Top Box $85.00/set-top box Charged if you do not return your set-top box when required (rentals only).
Optical Network Terminal (ONT) Modem $105.00 Purchase price of one (1) Optical Network Terminal (ONT) modem.
Digital Subscriber Line (DSL) Modem $105.00 Purchase price of one (1) Digital Subscriber Line (DSL) modem.
FRONTLINE Set-Top Box $85.00 Purchase price of one (1) FRONTLINE Set-Top Box.
Additional Remote Control v1.0/v1.5 $15.00 Purchase price of one (1) Remote Control v1.0 or v1.5.
Additional Remote Control v2.0 $25.00 Purchase price of one (1) Remote Control v2.0.
Rental Fee – Modem $6.00/month Monthly charge for one (1) Optical Network Terminal (ONT) or one (1) Digital Subscriber Line (DSL) modem.
Rental Fee – Set-Top Box $6.00/month Monthly charge for one (1) FRONTLINE Set-Top Box.
Disconnection Fee $75.00 Charged when any of your services are suspended or terminated for non-payment.
Restoral Fee/Account Processing Fee $75.00 Charged when any of your services are restored after being suspended or terminated for non-payment.
Paper Bill Reprint Charge $15.00 Charged when you request a paper bill reprint.
Returned Payment/Cheque Charge $25.00 Charged when a pre-authorized credit card payment cannot be processed which could be due to an insufficient credit limit, a closed account, incorrect or outdated account information, or an improperly requested chargeback
Date Change charge for the Phone Number Portability requests $50.00 Clients may change the date of porting 48 hours (2 business days) in advance free of charge only once. $50 Date Change fee will be applied for second Date Change or short notices.
Phone Number Portability request cancellation charge $50.00 Clients may cancel their porting requests 48 hours (2 business days) in advance free of charge. $50 cancellation fee will be applied for short notices.