Complaints

We pride ourselves on providing unmatched customer service to our valued customers.  However, we realize that we can always serve you better.  If you have any questions, concerns, disputes or complaints about our service, please contact our customer support representatives at 416-360-3000 or email us at res.customer.service@frontline.ca and our dedicated customer services agents will be happy to help resolve your issue as soon as possible.

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints from consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.  If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider.  If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll free at 1-888-221-1687.

Please note the following items are outside of the scope of the CCTS: ombudsman

  • - Pricing of products or services
  • - Content or an application downloaded from the internet
  • - Equipment warranties and features
  • - Broadcasting content
  • - Privacy concerns
  • - Services still regulated by the CRTC
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